Shipping to the U.S.:

Standard Shipping (4-8 business days): $10 USD. Free on orders over $225 USD.

Expedited Shipping (3-5 business days): $25 USD

Express Shipping (1-3 business days): $40 USD

Shipping to Canada:

Standard Shipping (3-6 business days): $15 CAD. Free on orders over $100 CAD.

Expedited Shipping (2-5 business days): $25 CAD

Express Shipping (1-3 business days): $40 CAD

When you submit an order, we will make all diligent efforts to get your merchandise out to you in a timely manner. Please note once your order ships, order cancellations cannot be made and changes cannot be made to the shipping address. Please allow up to 7-10 business days for processing of monogrammed orders. International packages may be subject to import duties and taxes, which the customer is responsible for upon delivery.

We ship via courier, Canada Post, UPS, Purolator and DHL. If an item is out of stock at the time you place your order, we will notify you as quickly as possible.

So that you can shop with total peace of mind, we offer free returns within North America for up to 30 days after the order is shipped. Please note that the product must be unworn, unwashed with all tags attached. All monogrammed orders are final sale and not eligible for exchange or return.

We hope that you'll be delighted with your order. However, if you do need to return something, we offer one-time exchanges or returns. Here’s what to do:

1. Click here to visit our return portal and provide the necessary information, including your email and order number.
2. Once the return request is received and approved, we’ll send through your prepaid return label. Simply print the label & affix to the package and drop off at your nearest postal location.
   
3. Please ensure that items are well packaged (ideally in the packaging in which they were sent) and in re-saleable condition. As soon as we have received and processed your return, we will either refund you or exchange for a different item, depending on your preference. You will receive an email notification once processed.

1. All monogrammed product is final sale. Monogrammed pieces are made to order and therefore are not eligible for return; this includes limited edition capsule collection pieces such as Mother's Day collection items. For all two-piece sets, we do not sell top and bottom pieces separately.
   
2. We require that you return the goods to us in an unused, unwashed and otherwise re-saleable condition. For all two-piece sets, both pieces of the set must be returned together with all original tags attached.
   
3. To qualify for our free returns service, you must arrange your collection through KIP., via the process detailed above. Please do not send items to us without first contacting us to request the return; returns received via other methods will be at your own expense and risk. Please note returns or exchanges are limited to one time only. For additional returns or exchanges, please reach out to our team.
   
4. In the event of any failure to return any goods to us which have been validly cancelled, we shall have the right to charge any costs of recovery of the goods. We request that all such goods are returned within 30 days of the date of your receipt of the goods and will make refunds to you in accordance with these terms within 7 days of the date of our receipt of goods.
   
5. For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure, simply send an email to support@sleepinkip.com.
   
6. All accurately returned products will be credited to the purchaser's credit card or original payment method.