Terms of service
RETURN AND EXCHANGE POLICY:
1. All monogrammed product is final sale. Monogrammed pieces are made to order and therefore are not eligible for return; this includes limited edition capsule collection pieces such as Mother's Day collection items. For all two-piece sets, we do not sell top and bottom pieces separately.
2. We require that you return the goods to us in an unused, unwashed and otherwise re-saleable condition. For all two-piece sets, both pieces of the set must be returned together with all original tags attached.
3.To qualify for our free returns service, you must arrange your collection through KIP., via the process detailed above. Please do not send items to us without first contacting us to request the return; returns received via other methods will be at your own expense and risk.
4. In the event of any failure to return any goods to us which have been validly cancelled, we shall have the right to charge any costs of recovery of the goods. We request that all such goods are returned within 30 days of the date of your receipt of the goods and will make refunds to you in accordance with these terms within 7 days of the date of our receipt of goods.
5. For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure, simply send an email to firstname.lastname@example.org.
6. All accurately returned products will be credited to the purchaser's credit card or original payment method.